Refund Policy

This Refund Policy formulates unified and standardized return, exchange and refund rules for all commodities purchased on oakleyusmalls.com, clarifying the return qualification, return cycle, free return service, refund processing time and non-refundable scope. The purpose of this policy is to fully protect the legitimate consumption rights and interests of global customers, standardize the after-sales service process of the platform, and create a safe and reassuring shopping environment for customers who purchase premium dog clothing, walking gear, shoes and pet accessories on oakleyusmalls.com. All transaction behaviors on the official website are subject to the constraints and protection of this Refund Policy.

oakleyusmalls.com provides a long 60-day return period for all customers, calculated from the date when customers receive the ordered products. Within the valid 60-day return period, customers can voluntarily apply for return service without additional reasons, as long as the products meet the specified return conditions. We set a sufficient and reasonable return cycle to allow customers to fully experience and check the applicability, style and quality of pet products, effectively reducing shopping concerns and after-sales risks, and reflecting the platform’s confidence in product quality and responsibility for customers.

To successfully pass the return and refund review of oakleyusmalls.com, the returned products must meet the following complete conditions: the items are unused, unwashed, unworn and not artificially damaged; the product maintains the original appearance, color, structure and complete functionality; all original packaging, labels, accessories and attached documents are kept intact and not lost or damaged. Products that are damaged by personal use, stained, modified privately, missing original accessories or damaged due to improper storage are not eligible for return and refund application. We strictly implement return condition standards to ensure fair treatment of the rights and interests of both customers and the platform.

oakleyusmalls.com provides completely free return service for all eligible returned products. Customers do not need to bear any return shipping fees, handling fees or additional service costs during the return process. We simplify the return operation process and bear all logistics expenses generated by eligible returns, allowing customers to complete return applications and delivery operations in a simple, labor-saving and cost-free manner. This free return benefit is an important part of our after-sales service commitment, bringing more secure and worry-free shopping experience to global pet product consumers.

After we receive the returned package and complete professional inspection to confirm that the products fully comply with return regulations, we will initiate the official refund procedure within the same day. The entire refund processing cycle is controlled within 5 to 10 business days, and the refund amount will be automatically returned to the customer’s original payment account through the original payment channel. The specific arrival time of the refund is slightly affected by the processing rules of the customer’s payment institution, and we will fully track the refund progress until the funds arrive successfully. We promise to complete the refund process efficiently within the specified time limit and will not delay or default on any eligible refund application.

The following situations are not within the scope of return and refund services of oakleyusmalls.com: products exceeding the 60-day valid return period; artificially damaged, privately modified or improperly maintained products; daily consumable pet accessories that have been opened and used; customized products with personalized requirements; products damaged due to customer own logistics collection and storage problems. We will strictly review each return application, and clearly inform customers of the reasons for rejection for unqualified applications, and provide reasonable after-sales consultation solutions as much as possible.

For orders that have been paid but not yet shipped, customers can apply for order cancellation and full refund by contacting the official email press@oakleyusmalls.com before warehouse processing is completed. For orders that have been partially shipped or have been received, only unqualified and unused single products can be applied for partial return and partial refund, and the refund amount shall be calculated according to the actual unit price of the commodity displayed on oakleyusmalls.com. We do not support unreasonable partial refund applications for used or intact products that customers do not need.

All refund services on oakleyusmalls.com are strictly implemented in accordance with the terms of this Refund Policy. Our customer service team will handle return and refund applications fairly, patiently and efficiently, and actively communicate with customers to resolve after-sales disputes. oakleyusmalls.com reserves the right to update the content of the Refund Policy according to service optimization needs. The revised policy will be published on the official website oakleyusmalls.com and take effect automatically, and continued shopping on the website means recognition and acceptance of the updated terms.